Terms & Conditions (Prints) – PinkDialogues | Illustrations, Prints, Graphics, Instant Downloads
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Terms & Conditions (Prints)

Shipping

All prints are sent in a cardboard tube to ensure it reaches you in perfect condition.

All prints are shipped in 3-5 business days via Royal Mail. However, custom portraits have specific delivery times (see the product details for more information).

Once your item has been dispatched, you will be notified by e-mail. If you have requested tracking services, you will also receive the tracking number.

When in your shopping cart and before completing your order, you can choose to add a tracking service to your order. This implies an additional fee.

Delivery time

1. In the United Kingdom: 1-3 days after your order has been dispatched.
2. Inside Europe: 3-7 days after your order has been dispatched.

Once your item has been dispatched, you will be notified by e-mail. If you have requested tracking services, you will also receive the tracking number.

PinkDialogues cannot accept responsibility for lost or damaged parcels that are sent without insurance/tracking.

Refunds and Exchanges

Digital files, instant downloads and/or custom services (like digital portraits or banners) cannot be returned, exchanged or refunded.

The following applies to physical items only:

If the buyer chooses standard unsecured shipping, PinkDialogues cannot be responsible for any eventual loss during shipping.

If the buyer chooses secured shipping, PinkDialogues will refund or send an identical or similar item in case of loss. PinkDialogues will always try to find a reasonable solution in case of damage or loss.

No refund will be given or exchange will be sent until the original item has been returned in its original condition.

Shipping fees will not be refunded.

If your item arrives damaged, please send a picture of the packaging and its damage to hello@pinkdialogues.pt.

If you have an item to be returned, please email before making returns.

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